Corporate

Need to know or nice to know?

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You don’t need to read this article. It may be nice, though, if I do a good job. With ever-increasing amounts of information, it’s a dilemma we face many times every day: Do I need to read this email, or can I skip it? Should I forward this to my colleagues? Should I cc my […]

Corporate

The Management Blind Spot

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Wake-up call: Your team members probably know less than you think they do. Ten years ago, I wrote my MA thesis on internal communication at the office of LEGO Australia. I made theoretical as well as real-life discoveries, and my recommendations to the management were well received. One key finding especially has followed me ever […]

Internet

If Content is King, Platform is Galactic Emperor

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As Facebook and others amass power, open standards and free flow of content play second fiddle. Do you remember RSS? Ten-fifteen years ago, the web was all about open standards. Yes, we’d had the browser wars as an early sign of big players showing muscle, but essentially the Internet was about content. ICANN and W3C […]

Language

When English takes on new meanings abroad

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Foreigners beware: What you think of as an English term may be something made up entirely by your fellow foreigners. Languages develop; always have, and always will. New terms and words develop; words and terms are borrowed from one language into another. My high school Latin teacher often derided English for being “impure”, and he […]

Internal communication

Language can save lives

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In October 2013, while I was Chief Editor for Maersk Line’s internal news site, I wrote this piece. It attracted a lot of comments, the large majority of them positive. Editorial: Language can save lives The image above is a funny example writers use to bring home the point that how you express yourself matters. […]