Corporate

Need to know or nice to know?

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You don’t need to read this article. It may be nice, though, if I do a good job. With ever-increasing amounts of information, it’s a dilemma we face many times every day: Do I need to read this email, or can I skip it? Should I forward this to my colleagues? Should I cc my […]

Corporate

The Management Blind Spot

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Wake-up call: Your team members probably know less than you think they do. Ten years ago, I wrote my MA thesis on internal communication at the office of LEGO Australia. I made theoretical as well as real-life discoveries, and my recommendations to the management were well received. One key finding especially has followed me ever […]