The Management Blind Spot

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Wake-up call: Your team members probably know less than you think they do. Ten years ago, I wrote my MA thesis on internal communication at the office of LEGO Australia. I made theoretical as well as real-life discoveries, and my recommendations to the management were well received. One key finding especially has followed me ever […]


If Content is King, Platform is Galactic Emperor

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As Facebook and others amass power, open standards and free flow of content play second fiddle. Do you remember RSS? Ten-fifteen years ago, the web was all about open standards. Yes, we’d had the browser wars as an early sign of big players showing muscle, but essentially the Internet was about content. ICANN and W3C […]